Q: What payment methods do you accept?

A: We accept all major credit cards (VISA, MasterCard), e-transfer (only for Canadian customers), or Cryptocurrency BTC, USDT Payments.

Q: Back orders & out of stock?

A: Occasionally , we will run into a product that is out of stock but still available on our website. We do our best to make sure that doesn't happen often but if it does occur we will inform you by phone or email ASAP and we will either refund you the product or offer you a substitute.

Q: How do I track my order?

A: We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number 1-2 days after we have shipped your order. You can track your order on our website.

Q: Can I cancel my order after payment?

We do our best to process every order smoothly; however, we reserve the right to accept or cancel any order, or any part of an order, at our discretion, even after an order confirmation has been sent or payment has been authorized. If your order is canceled after payment has been authorized, a full refund will be issued to your original method of payment.

For orders paid by credit card or PayPal, please note that if you choose to cancel after the order has been placed, a 3% cancellation fee will apply. This fee covers the non-refundable transaction costs charged to us by our payment processor.

Please note that orders that have already been packed or shipped cannot be canceled.

Q: Can I return my order?

Yes, returns are accepted within 5 days of delivery. If you are not satisfied with your purchase and would like to request a return, please contact us and include your order number along with a brief explanation of the reason for the return.

Our customer service team will review your request and provide return instructions. Please note that return shipping costs are the responsibility of the customer, and unauthorized returns will not be accepted.

Q: When can I expect a response after sending an email?

We aim to respond to all emails within 24 hours on business days. Please note that our office is closed on weekends and holidays, and messages received during those times will be replied to on the next business day.